Terms of Service

Last updated: 5 August 2026

These Terms of Service ("Terms") govern your use of Counterpartly (counterpartly.com), a business-matching platform operated by Counterpartly ("we", "us"). By creating an account or using the platform, you agree to these Terms on behalf of the company you represent.

1. What Counterpartly is — and is not

Counterpartly is a neutral marketplace and negotiation platform. We connect companies, provide AI agents that negotiate within the limits each company sets, and facilitate payments between parties. We are not a party to any transaction between companies. Contracts for goods or services are formed directly between the buyer and the seller. We do not manufacture, inspect, ship, or warrant any goods traded through the platform.

2. AI agents and human decisions

Negotiations on Counterpartly are conducted by automated agents based on parameters you provide. Agent outputs are proposals only: no deal, order, or payment is binding until a human representative of your company explicitly approves it (accepting a deal summary, creating a purchase order, or completing a payment). You are responsible for the accuracy of the information and limits you give your agent.

3. Accounts and eligibility

You must be authorized to act for the company you register.
One account represents one company. Keep your credentials secure; you are responsible for activity under your account.
We may suspend accounts that provide false information, abuse the platform, or harm other participants.

4. Payments, escrow-style protection, and payouts

Payments are processed by third-party providers (currently PayPal). We never store your card or bank credentials.
For purchase orders, the balance payment is held and released to the seller only after the buyer confirms receipt of the goods.
Seller payouts are sent to the payout account configured in Settings, less applicable platform fees.
Refunds and disputes between parties should first be raised with us at support@counterpartly.com; payment-provider dispute processes also apply.

5. Fees

Current fees are shown on the Billing page and at checkout: a percentage fee on sample orders and purchase orders (paid by the seller, deducted from payouts), optional subscription plans, and a one-time verification review fee. We may change fees prospectively with notice; changes never apply retroactively to orders already placed.

6. Reviews and trust signals

Reviews can only be written by companies that completed a transaction, are double-blind until both sides submit (or a timeout passes), and may not be bought, sold, or edited after publication. Trust statistics are computed from real platform activity. Attempting to manipulate reviews or trust signals is grounds for suspension.

7. Confidential negotiation limits

Hard limits you set for your agent (such as walk-away prices) are processed server-side to run your negotiation and are never disclosed to your counterpart.

8. Acceptable use

No illegal goods, sanctioned parties, or fraudulent listings.
No attempts to probe, overload, or reverse-engineer the platform.
No harvesting of other companies' data outside normal platform use.

9. Liability

The platform is provided "as is". To the maximum extent permitted by law, we are not liable for the conduct of other companies, the quality or delivery of goods, or indirect damages. Our total liability for any claim is limited to the platform fees you paid us in the twelve months before the claim.

10. Termination

You may stop using the platform at any time. Obligations from transactions already in progress (payments due, goods to deliver) survive termination.

11. Governing law

These Terms are governed by the laws of the Republic of Indonesia. Disputes will first be attempted to be resolved amicably; failing that, in the courts of Indonesia.

12. Contact

Questions about these Terms: support@counterpartly.com. We may update these Terms; material changes will be announced on the platform, and continued use after changes constitutes acceptance.