After both sides accept a deal, how the order completes depends on what is being traded. Every brief declares this at onboarding: physical goods or services and licensing.
Goods: sample first
Samples are priced at 1.5× unit price plus courier shipping, calculated automatically from weight and destination.
Flow: pay → seller ships with tracking → buyer confirms delivery.
A full PO for goods can only be created after a sample has been delivered — the sample passed gate. That gate is real protection: you hold the product in your hands before committing to volume.
Flow: seller confirms → buyer pays 30% down payment → production → buyer pays 70% balance → seller ships → buyer confirms receipt.
Services: no sample, staged payment instead
There is nothing to ship for an agency, a software team, a consultancy, or a licence, so there is no sample to inspect and no sample gate. The order is created directly, and the protection comes from splitting the payment.
Flow: seller confirms → buyer pays 30% to start → work in progress → buyer pays 70% balance → seller hands over the work → buyer accepts it.
The handover replaces carrier and tracking number: the seller writes a summary of what is being delivered and may attach a link to the work. That summary is what you review before accepting, and it is the evidence if a dispute follows. The balance stays held by the platform until you accept.
Incoterms, shipping addresses, bills of lading, and packing lists do not apply to service orders and are never requested. Where a service deal settles through banks instead (T/T 30 is common for agencies), the required documents are the invoice and a signed acceptance certificate.
Locked terms and reviews
PO terms are locked from the negotiation result and cannot be edited afterwards, on either path.
Both sides rate each other after every completed transaction, samples included. Reviews are double-blind: they appear once both parties have submitted, or 14 days after completion.